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RETURN AND REFUND POLICY
Thank you for shopping with us! We want to make sure you are completely satisfied with your purchase .
If for any reason you are not satisfied, we have the following policy in place to assist you.
Return Policy:
- We accept returns for unopened and unused chili oil within 30 days of purchase.
- To initiate a return, please contact our customer service team at contact@hanheichili.com and provide your order number and reason for the return.
- Once we approve your return request, we will provide you with a return shipping label and instructions for returning the product to us.
- Once we receive your returned product, we will issue a refund for the cost of the product minus any shipping and handling fees. Refunds will be issued to the original payment method used for the purchase.
- Please note that we cannot accept returns for opened or used chili oil for health and safety reasons.
- If you receive a damaged or defective product, please contact us immediately and we will arrange for a replacement to be sent to you.
We strive to provide our customers with the best possible experience when shopping with us. If you have any questions or concerns about our return policy, please do not hesitate to contact us!
Privacy Policy
At Han-Hei, we value your privacy and are committed to protecting it. This privacy policy explains how we collect, use, and protect your personal information when you visit our website and purchase chili oil.
Information We Collect:
- When you place an order, we collect your name, billing and shipping address, phone number, email address, and payment information.
- We also collect information about your device and how you interact with our website, such as your IP address, browser type, and pages you visit.
Use of Your Information:
- We use your personal information to process and fulfill your orders, communicate with you about your orders, and provide customer support.
- We may use your information to send you promotional emails or newsletters about our products, but you may opt-out of these communications at any time.
- We do not sell or share your personal information with third parties for marketing purposes.
Data Security:
- We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure.
- We use SSL encryption to protect your payment information during transmission.
- We store your personal information on secure servers and limit access to employees who need to know your information to perform their job duties.
Cookies:
- We use cookies to personalize your experience on our website, track your orders, and analyze website traffic.
- You can disable cookies in your browser settings, but this may limit your ability to use some features of our website.
Third-Party Links:
- Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these websites.
Updates to this Privacy Policy:
- We may update this privacy policy from time to time. The updated policy will be posted on our website with the updated date.
If you have any questions or concerns about our privacy policy, please contact us at contact@hanheichili.com
Terms of Service
These terms of service ("Terms") govern your use of our website and any products or services purchased through our online store.
1. Use of our Website:
- By using our website, you agree to these Terms and our Privacy Policy.
- You may not use our website for any illegal or unauthorized purpose.
- You must be at least 18 years old to use our website.
2. Ordering and Payment:
- By placing an order, you agree to pay for the products and any applicable taxes and shipping fees.
- We accept payment by credit card or other payment methods as offered by our payment processor.
- We reserve the right to cancel any orders or refuse service at any time.
3. Shipping and Delivery:
- We will ship your order to the shipping address you provide during checkout.
- We will use our best efforts to ship your order promptly and provide you with tracking information.
- We are not responsible for any delays or errors caused by shipping carriers or incorrect shipping information provided by you.
4. Returns and Refunds:
- We have a return policy in place, as outlined above.
- We reserve the right to refuse any returns or refunds for any reason.
5. Intellectual Property:
- Our website, including all content and intellectual property, is owned by us or our licensors and is protected by copyright and other intellectual property laws.
- You may not copy or use any content from our website without our permission.
6. Disclaimers and Limitation of Liability:
- We are not liable for any damages arising from your use of our website or products.
- Our liability to you is limited to the purchase price of the products you purchased.
7. Indemnification:
- You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our website or products.
8. Governing Law and Jurisdiction:
- These Terms are governed by and construed in accordance with the laws of the United States, without giving effect to any principles of conflicts of law.
- Any disputes arising from these Terms will be resolved in the courts of North Carolina.
If you have any questions or concerns about these Terms, please contact us at contact@hanheichili.com
